LaunchpadThe agent layer over one operational modelAutonomyYou set the level, capability by capabilityDeploymentOn-premise, sovereign cloud or oursAnalyticsReports over the model, or just ask
For teamsWorkforceRostering, HR, hiring and payroll on one record per person.MarketingAudiences, campaigns and brand assets for the marketing team.OperationsStandards, checklists, incidents and maintenance for the operations team.FinanceCost, margin and close for the finance team, built from the operational record.
For operating functionsProcurementOrders, receiving and landed cost, to the cent.RecipesCosted recipes and menus, the same in every kitchen.LoyaltyCRM and multi-brand loyalty across every outlet.MessagingWhatsApp-first guest communications, one inbox for the group.FleetDelivery operations for teams that run their own drivers.EventsEvents, bookings and ticketing on the same record as the venue.
SpecialisedGrapestackWine inventory, lists and allocations, tracked to the glass.OpenAirThe aviation platform: crew, compliance and disruption as aviation-specific modules.OpenRailThe rail platform: crews, rolling stock and timetables as rail-specific modules.Built to orderA specialised application for your trade, on the platform.
Hospitality & F&BRestaurants, bars, kitchens & clubsHotels & resortsRooms, F&B and back-of-houseAviationCrew, compliance & turnaroundTransport & logisticsFleets, depots & distribution
Deployments
CompanyWe began as operatorsCareersShip it into a real Friday nightEventsEvenings, tastings & talks
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Smiling couple holding wine glasses under a glowing arch

Know who just walked in.

One profile per guest across every outlet and brand, with loyalty that earns and redeems anywhere you operate.

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Know who walks in.

A CRM and loyalty platform for multi-outlet brands: one view of every customer, and a portal they will actually use.

CRM & LoyaltyRequest a demo
CRM & Loyalty — LoyaltyRequest a demo Placeholder

From receipts to relationships

One customer, every outlet

A single profile that follows each guest across every location: their orders, their visits, their value to you. The same regular, recognised whether they walk into your flagship or your newest shop.

Rewards that run themselves

Multi-brand loyalty programmes that earn and redeem across outlets, on your terms. Set the rules once; points accrue, tiers move and rewards land without anyone at the counter doing the maths.

Just ask your customer base

Natural-language analytics over every guest you have. Ask who lapsed last quarter, which segment spends most on weekends, who to invite, and read the answer in plain language, with no report builder required.

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What it writes to the model, and what Launchpad does with it.

A guest is one record for loyalty, messaging, bookings and marketing, so recognition at the door and the offer that follows it come from the same history.

Reads & writes
guests, visits, memberships, rewards, brands
Launchpad
Recognises a guest at the door. Issues and settles rewards. Runs win-back within limits you set.
Autonomy
Set per capability, from off to unattended, and movable back
Works with
Messaging, Marketing, Events

Upgrade your customer data.

POS receiptsGeneric CRMMission Systems
Who the customer isAnonymous receiptA row in a databaseOne profile across outlets
LoyaltyNoneSingle-brand bolt-onMulti-brand, earns & redeems anywhere
AnalyticsExport and pivotReport builderAsk in plain language
Guest-facingNothingGeneric appWhite-labelled portal
Setup—Heavy integrationReads your POS, no writes

FAQ

It reads the POS you already run, building customer profiles from your order history and never writing back to it, so there is no rip-and-replace and nothing for your floor staff to change.

Each guest resolves to one profile no matter which venue they are in. A tap in your flagship and a tap in your newest shop land on the same record the instant they happen.

You set the rules once and it runs them everywhere. Points accrue and rewards redeem across every venue and brand you operate, not just the one where they were earned.

A white-labelled portal your customers sign into with a phone number, with your name on it and our engine behind it, where they see their points, tiers and rewards without needing an app.

You do. Guest records, consent state and loyalty balances export in full at any time, and your customer data is never pooled or resold to anyone.

See your customers in one place.

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